Terms & Conditions

Last updated: 14 March 2026

1. Data Access & Processing

By using the Undeniable Coaching Dashboard, you grant Undeniable and its authorised representatives access to your business data, including but not limited to: client records, check-in data, revenue metrics, advertising performance data, and integration credentials. This access is necessary to provide the analytics, reporting, and coaching services offered through the platform. Your data will be processed in accordance with applicable privacy laws and used solely for the purpose of delivering and improving the services.

2. Integration Authorisation

You authorise Undeniable to connect to and retrieve data from third-party platforms on your behalf, including but not limited to: Meta Ads, Stripe, Newie, GoHighLevel, Calendly, Typeform, Trainerize, Everfit, Kahunas, and 1Fit. You are responsible for ensuring you have the necessary permissions and licences to share this data. Integration credentials are encrypted using AES-256-GCM encryption and stored securely.

3. Confidentiality

Undeniable will treat all data accessed through the platform as confidential. We will not share, sell, or distribute your business data to any third party without your explicit written consent, except where required by law. Our team may access aggregated, anonymised data for the purpose of improving the platform and services.

4. Service Availability

While we strive to maintain 99.9% uptime, the platform is provided "as is" without warranty of uninterrupted service. We reserve the right to perform maintenance, updates, and improvements that may temporarily affect availability. We will provide reasonable notice of planned downtime where possible.

5. Acceptable Use

You agree to use the platform only for legitimate business purposes related to coaching business management. You will not attempt to reverse-engineer, copy, or redistribute any part of the platform. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

6. Data Retention & Deletion

Your data will be retained for the duration of your active subscription. Upon account termination, you may request deletion of your data within 30 days. After this period, data may be permanently deleted. Aggregated, anonymised data may be retained for analytics purposes.

7. Limitation of Liability

Undeniable shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim. This includes, but is not limited to, losses arising from data inaccuracies, integration failures, or service interruptions.

8. Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated via email or in-platform notification at least 14 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the modified terms.